Job Listing: Front Desk Office Coordinator
Overview:
The Receptionist manages our front desk and performs a variety of administrative and clerical tasks. As the first point of contact for our company, the Receptionist plays a key role in making a positive impression on our visitors and providing essential support across the organization. We are looking for someone who takes pride in their work and brings a positive attitude to the workplace. Experience working independently and collaboratively, especially with a variety of patients, is ideal. A self-directed individual with the ability to stay on task is an ideal candidate for this position.
Key Responsibilities:
- Greeting and Welcoming Patients: Provide a friendly and professional introduction to the organization as the first point of contact.
- Managing Phone Calls and Correspondence: Handle incoming calls, emails, and office mail, ensuring timely and courteous responses.
- Scheduling and Calendar Management: Set patient appointments, recognize different types of appointments and when to schedule them. Receive, screen, route, and respond to incoming telephone calls. Take accurate messages and ensure timely delivery.
- Chart Preparation: Prepare patient charts in advance, verify insurance eligibility, and notify patients as needed. Check the patient schedule throughout the day for any additions or cancellations; update daily charts as necessary. Monitor the online scheduler (4PatientCare) – check for double bookings, cancellations, rescheduling and appointment confirmation.
- Knowledge of the difference in medical insurance vs vision insurance plans
- Administrative Support: Perform data entry, filing, copying, and maintain organized records for patients and office operations.
- Customer Service and Problem Resolution: Address patient inquiries, resolve concerns, questions, and provide information about services or procedures accurately.
- Office and Front Desk Maintenance: Ensure the reception area is tidy, presentable, and stocked with necessary materials such as pens, ink and paper for the reception station.
- Specialized Duties: Handle filing of patient paperwork, cashier duties, and notify patients of completed eyewear or contact lens orders that are ready for pick-up.
Qualifications:
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Background of insurance information and insurance verification websites, such as eyefinity, eyemed, champs, availity, etc.
- Hands-on experience with office equipment (e.g., fax machines and printers).
- Professional attitude and appearance.
- Excellent written and verbal communication skills.
- Ability to be resourceful and proactive in addressing issues.
- Strong organizational and multitasking skills with the ability to prioritize tasks.
- Positive customer service attitude.
- Dependability: Punctuality is essential for scheduled shifts.
- Team Player: Flexibility to assist in other positions as needed.
- Strong problem-solving skills; capable of identifying issues and executing solutions.
- Attention to detail: Ability to proofread and recognize errors in patient data, such as discrepancies with insurance or chart preparation.
- Strong computer knowledge; ability to learn new programs.
- Basic math skills for calculating insurance out-of-pocket costs.
- High school diploma or equivalent; further training in office management is beneficial.
Previous experience in a front office or receptionist role is preferred but not required. Job responsibilities are not an exhaustive list and are subject to management decisions.
Application: Please email your resume to manager@flushingvision.com.
We look forward to hearing from you!
